Yo, We Heard You Like Forums
So we put more categories, forums, subforums, documentation, moderators, themes and stickies on the SparkFun forums than ever before!
We have just finished updating our forums and are very excited to see our community come together and share information on our public platform. Some of the biggest changes to the forums involve:
- More documents on how to use the forums, best practices and how get assistance from Technical Support Moderators.
- Created new categories and increased total categories from five to six.
- Created new forums and increased total forums from 22 to 35.
- Created new sub-forums and increased total sub-forums from 11 to 41.
- Organized SparkFun product categories to better conform to the product catalog on the SparkFun website.
- Added two Technical Support Moderators & a general feedback moderator account called “TS-feedback.” Please private message this moderator if you have feedback on anything forum related.
- Added a new theme.
- Archived all of the categories, forums and sub-forums that were previously used into an Archive category. All information is still accessible, however forums will be locked and users cannot post new topics in the archived category/forums.
New forums theme
SparkFun’s Technical Support department is also coming along for the ride, and will be providing assistance on troubleshooting your SparkFun products via topics, which will stay on for forums as a reference for future users trying to troubleshoot a similar issue. Technical Support will also be moderating the forums, making sure things are running accordingly as a full time responsibility.
Unfortunately, some processes had to change as a result of Technical Support transitioning over to forum support. Technical Support moderators will be moderating on the forums Monday through Friday from 9 a.m. to 5 p.m. Mountain Time. If you were looking to chat, email or call SparkFun for technical assistance, we ask that you utilize our forums for technical-related issues and seek assistance there.
If you were looking to submit an RMA ticket for a potentially defective product, we ask that you consider reading “How to get assistance from the SparkFun Technical Support Moderators” and try out any troubleshooting methods outlined in the document first. If you feel like you have tried everything and are still not having any luck, consider creating a user account on the forums and creating a topic.
We are very excited to assist you on our forums and we will begin working on new topics within three estimated business days after the topic has been approved. Here are step-by-step instructions on how to create an account on the SparkFun forum:
- Head over to https://forum.sparkfun.com if you are not already on there.
- In the top right corner there is a Login button that looks like a power symbol. Click on it.
- Look for the Register button and click away.
- Read over the registration terms and click “I agree to these terms” if you agree to the terms.
- Select a user name.
- Enter a valid email address. We will be sending an activation link to this address later.
- Select a password.
- Follow the captcha instructions.
Once that is done you are the proud owner of a new forum account. Welcome to the SparkFun forums! Thanks for reading through our announcement and we will see you there!
Just so that I am not continuously redirecting people to the forums:
If you are looking for assistance, please do not post a comment here. Unfortunately, there is no one from technical support is monitoring this post. Please, to head over to our new forums and post a topic for help. (It will prevent your issue from getting "lost in the weeds".)
I'm disappointed that technical support will be moving to the forums. One of the strengths I felt that SparkFun had over Adafruit was that SparkFun provided high-quality, individual tech support over email, while Adafruit required people to go to their forums, where questions often went unanswered or weren't answered well.
!
I need a replacement battery holder for an 11.6 mm diameter (x 6 mm thick) button battery. I ordered SparkFun SKU PRT-07948, and PRT-10592, but neither is thick enough. Can someone suggest the correct battery holder part number, name, source?
This sounds like a great new forum topic... if you are looking for assistance with this, please head over to our new forums to post a topic for help. (*You might receive limited assistance from us as we may not have an answer. I would suggest looking up a battery holder online based on the model/part number of the coincell (i.e "CR2032").)
hello i have a davinci breakout board and one of your Serial Spark Funk Board. I'm trying to control a Davinci Fireplace, using Savant Control. but I'm having a difficult time communicating to the fire place.
This sounds like a great new forum topic... if you are looking for assistance with this, please head over to our new forums to post a topic for help. (*You might receive limited assistance from us as we don't carry/have knowledge on most of those products, but it never hurts to ask.)
i am looking for an atod system (raspberry pi or Arduino) that will take data at a fixed sampling rate. I need to replace a data aquision system (LabVIEW). Any suggestions on how to accomplish this task -- equipment and software???
This sounds like a great new forum topic... if you are looking for assistance with this, please head over to our new forums to post a topic for help.
I believe there are available resources regarding this topic online as well: https://www.youtube.com/watch?v=NeOU1tL-Woo
wonderful!
Not to pour cold water on the new forum, but have you read any of the comments in General Chit Chat regarding the change?
Thanks exeng, I've taken a look at them and we'll assess and make some changes to the scheme with the feedback in mind.